Turn Off Your Virus Scanner

While working a recent case of a Constipated Outbox in Vista/Windows Live e-mail it was suggested that the best cure was to turn off the virus scanner's e-mail scanning function. Could that be right? I have never heard of such a thing. If it is, I really need to know since I frequently install virus scanners on Vista.

I figure that I had better get a few more opinions to confirm that. I probably should especially check with Avast on that one. By the way, the article does recommend Avast as a free alternative virus scanner - as long as the e-mail functions are turned off. The article was also written over a year ago - in early 2007, so before I follow that advice completely I am going to check with Avast to see if the problem has be handled in any of their recent updates and what they suggest concerning the e-mail scanner.

 

To the Avast Forum

http://forum.avast.com/index.php?topic=38091.0

 

I had a problem with a Windows Vista machine, running Windows Mail, mainly I was unable to delete certain e-mails. Upon researching the problem I came across a suggestion that the problem may be caused by the e-mail scanning function of my anti-virus (avast) and that I should disable its (avast) e-mail scanner for both incoming and outgoing email.

Should I?

Here is a link and a quote

http://www.vistax64.com/tutorials/62560-windows-mail-problems.html

According to the forum

1. Make sure your antivirus or any other security programs have all of their email scanning options turned off. The email scaning option is a redundant feature.

NOTE: These scanning options can corrupt Windows Mail entire message folder, or the entire message store, when it attempts to remove a message it thinks contains a potential virus. You will still be protected against infection with the antivirus program's system protection. These email scans can also cause problems with opening attachments in Windows Mail to.

http://www.microsoft.com/downloads/details.aspx?FamilyId=09F002D9-A140-42A8-99F5-A86F2B7E39F1&displaylang=en

 

Response from the Avast support forum was quick and less than convincing. One for and one against disabling the e-mail scanners, against seeming to carry more, but not decisive, authority. So, I started a “Ticket” with Avast technical support proper.